Easy Ways to Pay Your CVEC Fiber Bill or Report an Issue or Outage

There are several ways to pay your CVEC Fiber bill or submit a trouble ticket. CVEC Fiber’s Digital Marketing Associate Kelsey Scott states, “We strive to make accessing your bill and reaching technical support a quick and easy experience.”

1. SmartHub App

To make online payments, SmartHub is the place! The SmartHub App homepage shows your account overview with a red pay button. Click “Pay,” select your fiber account, choose the payment amount and the date, select your payment method, and click “Confirm.” You will receive a confirmation number. As of June 22, there is now a link to submit fiber trouble tickets in the SmartHub App! When you log in to SmartHub on the homepage, there are three links with icons. In order, the icons are the Canadian Valley Electric Outage Map (Map Icon), Report Fiber Issue (Computer Icon), and Electralite (Newspaper Icon). Clicking the “Report Fiber Issue” icon takes you directly to our CVEC Fiber Support Center. In the Support Center, you can submit a ticket that goes directly to our technicians or check the status of a ticket you submitted.

2. CVEC Fiber Website

The CVEC Fiber website at www.cvecfiber.com has tons of information and tools to help you! To pay your CVEC Fiber bill on our website, there is an account icon on the home page, and the link will take you to your SmartHub account to make a payment. If you need to submit a trouble ticket or report an outage on the top header of the CVEC Fiber website, there is a tab called Technical Support. The Technical Support page has an orange button labeled “Submit a Trouble Ticket.” When you click the button, it takes you to the CVEC Fiber Support Center. Also, on the Technical Support page, there are several common questions we have answered, so be sure to check them out!

3. CVEC Fiber App

Right now, you cannot make payments on the CVEC Fiber App. However, in the CVEC Fiber App, click on the settings button, then under the contact support tab, the CVEC Fiber contact information is listed, including the website URL to our CVEC Fiber support center. The CVEC Fiber app has many neat tools, such as setting up a guest network, parental controls, and monitoring devices. To learn more about the CVEC Fiber App, visit our website at cvecfiber.com/cvecfiberapp!

4. Call Our Office

Our member service and technical support team is available to help with any internet issues! They can also transfer you to our payment line to make a payment. Call our office today at (405) 382-3680.